03.05.2013 | FAQs
How do I set up an appointment?
Appointments can be made via telephone. When you are calling please make sure to have your insurance information available.
To reach any of our locations call 520-795-5830.
A map showing our office locations is available on our web site.
Am I approved for this visit?
Depending on your insurance carrier and specific coverage, you may require a referral. Check with your insurance plan.
Can I have all of the tests required for my visit before I see the doctor?
Our physicians need to see you first to develop a treatment plan and order tests and appropriate treatment.
Why do I need to show my insurance card?
Many patients insurance may change frequently so to be sure we have current information; we ask to see your card each time you arrive for an office visit. This process helps us from billing you directly which may lead to increased medical costs for all patients.
Do you have forms available online to help speed up my registration?
Yes, go to www.uroassociates.com then click on Patient Resources at the top of the page, then select Patient Forms from the list on the right side of the page.
What do I need to bring on my first visit?
- Current Insurance Cards
- A method of payment. We accept cash, personal checks, Visa MasterCard, Discover or debit card payments.
- New patient registration forms (found on this site)
- Any paperwork or lab results from your referring physician
- Complete list of medications, vitamins or supplements that you are taking
Are the physicians certified or Board eligible?
Yes, all of our physicians are board certified.
Are all of your physicians surgeons?
Do your physicians treat erectile dysfunction?
Yes. Non-surgical and surgical options are available.
Do your physicians treat urinary incontinence?
Yes. Non-surgical and surgical options are available.
Do you treat children?
Yes. All of our physicians are trained to treat children as well as adults.
Is there an age limit for vasectomies?
Yes, you must be at least 18 years of age.
What is urology?
Urology is a surgical specialty which deals with diseases of the male and female urinary tract and the male reproductive organs. Although urology is classified as a surgical specialty, knowledge of internal medicine, pediatrics, gynecology and other specialties is required by the urologist because of the wide variety of clinical problems encountered. In recognition of the wide scope of urology, the American Urological Association has identified seven subspecialty areas:
- Pediatric Urology
- Urologic Oncology (cancer)
- Renal Transplantation
- Male Infertility
- Calculi (urinary tract stones)
- Female Urology (urinary incontinence and pelvic outlet relaxation disorders)
- Neurourology (voiding disorders, urodynamic evaluation of patients, and erectile dysfunction or impotence).
Do urologists treat both males and females?
Yes, urologists treat both males and females of all ages.
What is the difference between a urologist and a nephrologist?
Urologists and nephrologists both treat kidney problems. Urologists are surgical specialists who focus on anatomical or structural disorders of the kidneys and urinary tract. They treat problems such as kidney stones, kidney blockages, and kidney cancer. Urologists are qualified to perform surgery and outpatient medical procedures to correct such conditions.
Nephrologists are medical specialists who focus on disorders that affect the way the kidneys work such as diabetes and chronic kidney disease. Nephrologists prescribe nonsurgical medical treatments for these disorders.
Do I see a different physician for each visit?
Generally, you will see the same physician each time. If an urgent matter arises and your physician is not available, you may be scheduled with a different physician.
Which facilities are your physicians affiliated with?
Our physicians see patients in the following hospitals:
- Northwest Medical Center
- Tucson Medical Center
- St. Joseph’s Hospital
Why do I receive multiple bills?
Surgical treatments involve the coordination of at least three parties – your Urological Associates physician, the anesthesiologist, and the hospital or treatment facility. Sometimes other specialists such as pathologists or radiologists are needed to interpret X-rays and lab tests. Each of these parties functions as a separate business and will invoice you separately for their services.
I do not have insurance. What is the fee for an initial appointment?
Most visits will run between $72. and $350. Your visit could be higher.
I am unable to afford medical services. Am I still able to receive care?
Yes. There are state programs available for financial assistance. Additional financial aid may be available through Urological Associates of Southern Arizona for those who qualify.
Whom do I call if I have a question about my bill?
For questions about your Urological Associates bill, please contact one of our billing specialists at 520-795-5830 and press option number 3.
What will my insurance cover?
Specific questions need to be addressed to your insurance company. Ultimately your Urological Associates bill is your responsibility.
Can you help me complete my disability paperwork?
Yes. We require 10-14 days to help complete, review and obtain the physicians signature. You will be charged a fee for this service.
Do I need to pay for my procedure/test prior to being seen?
If you have insurance, co-payments are expected at the time of the visit. Additional payments for elective procedures are due before the procedure is done. We will bill the insurance carrier for the remaining balance incurred during your procedure. The patient will be responsible for what is not covered by your insurance company.
If you do not have insurance, you are expected to pay for your service in full.
What forms of payments do you take?
We take cash, personal checks and credit cards. The credit cards we accept are Visa, MasterCard, and Discover, as well as all debit cards.
Whom do I call if I have a question about my medical benefits?
Contact your insurance company.
Whom should I notify if I have a change in my address?
Contact Urological Associates at 520-795-5830. We can correct this information.
Are my medical files and information confidential?
Yes. Your privacy and medical information is protected
How can I get my records to another doctor for a second opinion?
You can request this at the time of your visit, or call and speak to an employee in our Medical Records department; they will send the records for you.
I want a report sent to my doctor. Will my physician do that for me?
Yes, a report is sent to your referring physician after every visit. Upon request, a copy of the report will be sent to any additional physicians.
What are your hours of operation?
Urological Associates hours are:
Monday through Friday 8:00 am – 5:00 pm excluding some holidays.
- New Years Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day and Friday after Thanksgiving
- Christmas Day